We insure delivery within 24 hours of your order which means the next day or the day after at most . Friday orders will always be delivered on Sunday. Shipping locally in Kuwait costs 1 KD
GCC shipping is flat 5 KD and is delivered within 3-5 business days.
Return Policy :
you can return any item in case you have received damaged or opened with no cost . if you do not like the product , and you would like to return it within 2 days , you will be charged the delivery cost. and we are working on making it free of charge soon for all returns
* If the product(s) arrives at your door with apparent damage, Please refuse to sign it and then contact us immediately .
* If you have already accepted the parcel and found it was damaged, please contact us within 24 hours by email ( Support@emarketkw.com ) or phone after the parcel arrived.
* do not throw away any packing material.
* If you have received your product(s) with factory defect, please email us within 48 hours after you have received the parcel.
* The product(s) which you want to return must be in new with its original packaging and also in unused condition.
* In case we cannot provide a replacement or exchange the product(s), we will arrange a full refund to you.
* any other cases depend on the situation.
Once the return is approved by us, the item must be returned to us within 2 days after you have received it. The returned product(s) must be in good condition with original packaging.
If the returned item is confirmed defective or damaged, we will send a new one . Otherwise, if proved to be functional we will send the original item back to you . The delivery charges therefore should considered on the client .