Delivery & Return Policy

Delivery:

  • Average Delivery will take 1 to 2 days
  • We ensure delivery within 1 day, but can take up to 3 days. (Special items are excepted)
  • Delivery locally in Kuwait Is 1 KD of charge at the moment 
  • GCC shipping is flat 7 KD and is delivered within 5-14 business days.

Return Policy:

  • you can return any item in case you have received damaged or opened with no cost . if you do not like the product , and you would like to return it within 14 days, you will be charged the delivery cost of return cost of 1 KD.
  • Customer will bear Credit Card charges for refunds of returned orders.
  • in order to return an item , the items should have all its packing intact , not used and in a re-sellable condition . Otherwise the item will not be returned.

Shipping Damage:

  • If the product(s) arrives at your door with apparent damage, Please refuse to sign it and then contact us immediately .
  • If you have already accepted the parcel and found it was damaged, please contact us within 24 hours by email ( Support@emarketkw.com ) or phone after the parcel arrived.
  • Do not throw away any packing material.

Factory Defect:

  • If you have received your product(s) with factory defect, please email us within 48 hours after you have received the parcel.
  • The product(s) which you want to return must be in new with its original packaging and also in unused condition.
  • In case we cannot provide a replacement or exchange the product(s), we will arrange a full refund to you.
  • Any other cases depend on the situation.

Once the return is approved by us, the item must be returned to us within 2 days after you have received it. The returned product(s) must be in good condition with original packaging.

If the returned item is confirmed defective or damaged, we will send a new one . Otherwise, if proved to be functional we will send the original item back to you . The delivery charges therefore should considered on the client .

you can always contact us at 

By Phone : 1811115

WhatsApp : 1811115